Business Manner Program ：English

Business Manner curriculum

We hold various seminars related to manner and customer service.

Through customer service training in the industry where customer service services such as airline, hotel, travel, bridal are required,
employee training of general corporations, business manners education for college student job hunting, etc.,
The main objective is to provide training education so that many people can acquire the skills that can provide the services that
customers will be pleased with properly.

1st 2nd 3rd 4th 5th 6th
　
Business curriculum of manners　1st
Schedule Item Contents
0:00　 First ・The training purpose and the contents 　
　 With manners? ・Why are manners needed? 　
　 The point to which an agreeable impression is given by basic I communication ・The communication structure of the communication Sense work
　 　 　Greeting in Iran and Japanese-style greeting Work
　 　 ・With a good expression? 　
　 　 　Good expression and the expression which isn’t so 　
　 　 　Smile training Work
0:50　 Rest
1:00　 　 ・The attire 　
　 　 　With the attire? 　
　 　 　Point of the attire of the agreeable impression 　
　 　 ・Manners 　
　 　 　How to walk and the manner of the seating Work
　 　 　The manner which points out and is a delivery Work
　 Impression check ・It’s fed back from a member. Group work
　 Summary ・Practice now. Discussion
　 　 ・Lecturer impression 　
　 　 ・About next time’s lecture. 　
2:00　 End 　 　
Business curriculum of manners　2nd
Schedule Item Contents
0:00　 First ・The training purpose and the contents 　
　 　 ・Last looking Check Check
　 The basic II way of talking ・With the right way of talking? 　
　 　 ・Basis of language 　
　 　 ・Language work Work
0:50　 Rest
　 　 ・Point of conversation 5W3H 　
　 　 ・Technique of conversation 　
　 　 　The way of talking work Work
　 Summary ・Practice now. Discussion
　 　 ・Lecturer impression 　
　 　 ・About next time’s lecture. 　
2:00　 End 　 　
Business curriculum of manners　3rd
Schedule Item Contents
0:00　 First ・The training purpose and the contents 　
　 　 ・Last looking Check Check
　 The telephone reception of III agreeable impressions of basis ・The special quality of the telephone 　
　 　 ・Mental attitude 　
　 　 ・Flow and point of the telephone reception 　
0:50　 Rest
　 　 ・How to leave it a memo of the telephone Work
　 　 ・Practice of the telephone reception Work
　 　 　Feedback between the members 　
　 　 ・Manners of a cellular phone 　
　 Summary ・Lecturer impression 　
　 　 ・About next time’s lecture. 　
2:00　 End 　 　
Business curriculum of manners　4th
Schedule Item Contents
0:00　 First ・The training purpose and the contents 　
　 　 ・Last looking Check Check
　 Basic III business communication ・Manners of fax and rule 　
　 　 ・Manners of an e-mail 　
　 　 　The feature… merit and demerit Discussion
　 　 　Careful point 　
　 　 　E-mail making work Work
0:50　 Rest
　 　 ・Business document 　
　 　 　With a business document? 　
　 　 　The contents and the feature 　
　 　 　The way to fill out an envelope and how to send Work
　 　 ・The manner of the choice of means of-communications Discussion
　 Summary ・Practice now. Discussion
　 　 ・Lecturer impression 　
　 　 ・About next time’s lecture. 　
2:00　 End 　 　
Business curriculum of manners　 5th
Schedule Item Contents
0:00　 First ・The training purpose and the contents 　
　 　 ・Last looking Check Check
　 Manna of a basic IV customer receptionー ・The role of the reception person 　
　 　 ・Manners of a reception and guide lead 　
　 　 ・Manners of tea stock 　
　 　 ・Seating order rule in the various rooms 　
0:50　 Rest
1:00　 　 ・Visitor’s manners 　
　 　 ・Manners of a business card 　
　 　 ・Customer reception practice Work
　 Summary ・Practice now. Discussion
　 　 ・Lecturer impression 　
　 　 ・About next time’s lecture. 　
2:00　 End 　 　
Business curriculum of manners　6th
Schedule Item Contents
0:00　 First ・The training purpose and the contents 　
　 　 ・Last looking Check Check
　 Basis of V members of society of basis ・The difference between the student and the member of society Discussion
　 　 ・Awareness of a member of society and cost-consciousness 　
　 　 ・With preparations important to work? 　
　 　 ・Manners of an absence, lateness and leaving early 　
0:50　 Rest
　 POINT which advances work ・Communication of the report ream look 　
　 　 　Manners of a report, a contact and consultation 　
　 　 　Report work Work
　 　 ・The PDCA cycle to work efficiently 　
　 Looking ・Please look back to the whole basic lecture. Discussion
　 The starting point regression ・With manners? Discussion
　 Summary ・Lecturer impression 　
　 　 ・About the step up volume. 　
2:00　 End