Business Manner curriculum
We hold various seminars related to manner and customer service.
Through customer service training in the industry where customer service services such as airline, hotel, travel, bridal are required,
employee training of general corporations, business manners education for college student job hunting, etc.,
The main objective is to provide training education so that many people can acquire the skills that can provide the services that
customers will be pleased with properly.
Business curriculum of manners 1st |
Schedule |
Item |
Contents |
0:00 |
First |
・The training purpose and the contents |
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With manners? |
・Why are manners needed? |
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The point to which an agreeable impression is given by basic I communication |
・The communication structure of the communication |
Sense work |
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Greeting in Iran and Japanese-style greeting |
Work |
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・With a good expression? |
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Good expression and the expression which isn’t so |
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Smile training |
Work |
0:50 |
Rest |
1:00 |
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・The attire |
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With the attire? |
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Point of the attire of the agreeable impression |
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・Manners |
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How to walk and the manner of the seating |
Work |
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The manner which points out and is a delivery |
Work |
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Impression check |
・It’s fed back from a member. |
Group work |
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Summary |
・Practice now. |
Discussion |
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・Lecturer impression |
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・About next time’s lecture. |
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2:00 |
End |
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Business curriculum of manners 2nd |
Schedule |
Item |
Contents |
0:00 |
First |
・The training purpose and the contents |
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・Last looking Check |
Check |
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The basic II way of talking |
・With the right way of talking? |
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・Basis of language |
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・Language work |
Work |
0:50 |
Rest |
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・Point of conversation 5W3H |
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・Technique of conversation |
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The way of talking work |
Work |
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Summary |
・Practice now. |
Discussion |
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・Lecturer impression |
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・About next time’s lecture. |
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2:00 |
End |
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Business curriculum of manners 3rd |
Schedule |
Item |
Contents |
0:00 |
First |
・The training purpose and the contents |
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・Last looking Check |
Check |
|
The telephone reception of III agreeable impressions of basis |
・The special quality of the telephone |
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・Mental attitude |
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・Flow and point of the telephone reception |
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0:50 |
Rest |
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・How to leave it a memo of the telephone |
Work |
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・Practice of the telephone reception |
Work |
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Feedback between the members |
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・Manners of a cellular phone |
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Summary |
・Lecturer impression |
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・About next time’s lecture. |
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2:00 |
End |
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Business curriculum of manners 4th |
Schedule |
Item |
Contents |
0:00 |
First |
・The training purpose and the contents |
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・Last looking Check |
Check |
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Basic III business communication |
・Manners of fax and rule |
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・Manners of an e-mail |
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The feature… merit and demerit |
Discussion |
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Careful point |
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E-mail making work |
Work |
0:50 |
Rest |
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・Business document |
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With a business document? |
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The contents and the feature |
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The way to fill out an envelope and how to send |
Work |
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・The manner of the choice of means of-communications |
Discussion |
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Summary |
・Practice now. |
Discussion |
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・Lecturer impression |
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・About next time’s lecture. |
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2:00 |
End |
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Business curriculum of manners 5th |
Schedule |
Item |
Contents |
0:00 |
First |
・The training purpose and the contents |
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・Last looking Check |
Check |
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Manna of a basic IV customer receptionー |
・The role of the reception person |
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・Manners of a reception and guide lead |
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・Manners of tea stock |
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・Seating order rule in the various rooms |
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0:50 |
Rest |
1:00 |
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・Visitor’s manners |
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・Manners of a business card |
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・Customer reception practice |
Work |
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Summary |
・Practice now. |
Discussion |
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・Lecturer impression |
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・About next time’s lecture. |
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2:00 |
End |
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Business curriculum of manners 6th |
Schedule |
Item |
Contents |
0:00 |
First |
・The training purpose and the contents |
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・Last looking Check |
Check |
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Basis of V members of society of basis |
・The difference between the student and the member of society |
Discussion |
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・Awareness of a member of society and cost-consciousness |
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・With preparations important to work? |
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・Manners of an absence, lateness and leaving early |
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0:50 |
Rest |
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POINT which advances work |
・Communication of the report ream look |
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Manners of a report, a contact and consultation |
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Report work |
Work |
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・The PDCA cycle to work efficiently |
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Looking |
・Please look back to the whole basic lecture. |
Discussion |
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The starting point regression |
・With manners? |
Discussion |
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Summary |
・Lecturer impression |
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・About the step up volume. |
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2:00 |
End |
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