Business Manner Program :English

Business Manner curriculum

We hold various seminars related to manner and customer service.

Through customer service training in the industry where customer service services such as airline, hotel, travel, bridal are required,
employee training of general corporations, business manners education for college student job hunting, etc.,
The main objective is to provide training education so that many people can acquire the skills that can provide the services that
customers will be pleased with properly.

 
Business curriculum of manners 1st
Schedule Item Contents
0:00  First ・The training purpose and the contents  
  With manners? ・Why are manners needed?  
  The point to which an agreeable impression is given by basic I communication ・The communication structure of the communication Sense work
     Greeting in Iran and Japanese-style greeting Work
    ・With a good expression?  
     Good expression and the expression which isn’t so  
     Smile training Work
0:50  Rest
1:00    ・The attire  
     With the attire?  
     Point of the attire of the agreeable impression  
    ・Manners  
     How to walk and the manner of the seating Work
     The manner which points out and is a delivery Work
  Impression check ・It’s fed back from a member. Group work
  Summary ・Practice now. Discussion
    ・Lecturer impression  
    ・About next time’s lecture.  
2:00  End    
Business curriculum of manners 2nd
Schedule Item Contents
0:00  First ・The training purpose and the contents  
    ・Last looking Check Check
  The basic II way of talking ・With the right way of talking?  
    ・Basis of language  
    ・Language work Work
0:50  Rest
    ・Point of conversation 5W3H  
    ・Technique of conversation  
     The way of talking work Work
  Summary ・Practice now. Discussion
    ・Lecturer impression  
    ・About next time’s lecture.  
2:00  End    
Business curriculum of manners 3rd
Schedule Item Contents
0:00  First ・The training purpose and the contents  
    ・Last looking Check Check
  The telephone reception of III agreeable impressions of basis ・The special quality of the telephone  
    ・Mental attitude  
    ・Flow and point of the telephone reception  
0:50  Rest
    ・How to leave it a memo of the telephone Work
    ・Practice of the telephone reception Work
     Feedback between the members  
    ・Manners of a cellular phone  
  Summary ・Lecturer impression  
    ・About next time’s lecture.  
2:00  End    
Business curriculum of manners 4th
Schedule Item Contents
0:00  First ・The training purpose and the contents  
    ・Last looking Check Check
  Basic III business communication ・Manners of fax and rule  
    ・Manners of an e-mail  
     The feature… merit and demerit Discussion
     Careful point  
     E-mail making work Work
0:50  Rest
    ・Business document  
     With a business document?  
     The contents and the feature  
     The way to fill out an envelope and how to send Work
    ・The manner of the choice of means of-communications Discussion
  Summary ・Practice now. Discussion
    ・Lecturer impression  
    ・About next time’s lecture.  
2:00  End    
Business curriculum of manners  5th
Schedule Item Contents
0:00  First ・The training purpose and the contents  
    ・Last looking Check Check
  Manna of a basic IV customer receptionー ・The role of the reception person  
    ・Manners of a reception and guide lead  
    ・Manners of tea stock  
    ・Seating order rule in the various rooms  
0:50  Rest
1:00    ・Visitor’s manners  
    ・Manners of a business card  
    ・Customer reception practice Work
  Summary ・Practice now. Discussion
    ・Lecturer impression  
    ・About next time’s lecture.  
2:00  End    
Business curriculum of manners 6th
Schedule Item Contents
0:00  First ・The training purpose and the contents  
    ・Last looking Check Check
  Basis of V members of society of basis ・The difference between the student and the member of society Discussion
    ・Awareness of a member of society and cost-consciousness  
    ・With preparations important to work?  
    ・Manners of an absence, lateness and leaving early  
0:50  Rest
  POINT which advances work ・Communication of the report ream look  
     Manners of a report, a contact and consultation  
     Report work Work
    ・The PDCA cycle to work efficiently  
  Looking ・Please look back to the whole basic lecture. Discussion
  The starting point regression ・With manners? Discussion
  Summary ・Lecturer impression  
    ・About the step up volume.  
2:00  End